Privacy Policy

Last Updated: October 20, 2026

At Crescent, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Crescent collects, uses, discloses, and protects personal information when you visit our website, purchase our bedding and home textile products, or contact our customer support team.

Our online store is powered by Shopify, which provides the e-commerce technology used to operate our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

Order Information

• Products purchased

• Order history

• Payment and transaction details

• Shipping and delivery information

• Returns and refund information

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and similar technologies

Customer Communications

We may collect information you provide when contacting us regarding orders, products, shipping, returns, or customer support.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Provide customer service

• Process returns and refunds

• Send order confirmations and shipping updates

• Maintain website security

• Prevent fraud and unauthorized transactions

• Improve website functionality and customer experience

• Comply with applicable legal obligations

Where permitted by law and with any required consent, we may also use information to send promotional communications.

3. Payment Processing

Payments are processed through payment providers available at checkout.

Payment service providers may collect and process payment information in accordance with their own privacy policies.

We do not require customers to provide payment card information directly to our customer support team.

4. Shopify and Service Providers

Our online store is powered by Shopify.

Shopify and other service providers may process personal information to support website hosting, shopping cart functionality, checkout, payment processing, fraud prevention, and other store operations.

We may share information with service providers where reasonably necessary to operate our business and fulfill customer orders.

Their processing practices may be subject to their own privacy policies and applicable contractual arrangements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping cart functionality

• Remember website preferences

• Support secure checkout

• Detect and prevent fraudulent activity

• Understand website performance

• Support other functions enabled through Shopify or connected services

Some cookies are essential for the operation of our store.

Non-essential tracking technologies will be used in accordance with applicable consent requirements.

You may manage certain cookies through your browser settings or any privacy controls made available on our website.

6. Sharing Your Information

We may share personal information with:

• Shopify and its relevant service providers

• Payment processors

• Shipping and fulfillment partners

• Customer support providers

• Security and fraud prevention providers

• Professional advisers where appropriate

• Government authorities where disclosure is legally required

We do not sell customer personal information for monetary compensation.

We will disclose any additional data-sharing or targeted advertising practices as required by applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, and loss.

However, no online service or electronic storage system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, and comply with applicable legal obligations.

Retention periods may vary depending on the category of information and the applicable legal requirements.

9. International Data Transfers

Because our website uses Shopify and may rely on other service providers, personal information may be processed or stored outside Canada.

Where required by applicable law, we will take appropriate steps to protect personal information transferred across borders.

10. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Withdraw consent where legally applicable

• Request deletion of personal information, subject to legal exceptions

• Ask questions about how your information is collected, used, or disclosed

To submit a privacy request, please contact us at:

service@mallvic.com

We will review and respond to requests in accordance with applicable law.

11. Marketing Communications

If you subscribe to our promotional communications, we may send information about Crescent products, offers, and store updates.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from promotional emails by using the unsubscribe link provided in those emails.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe personal information has been collected improperly, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of websites that we do not operate.

We encourage you to review the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or legal obligations.

Any updated version will be published on our website with a revised date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Crescent

Customer Support Email: service@mallvic.com

Phone: +1 (226) 493-1029

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM (Central Time, CT)

Privacy Contact: service@mallvic.com