Return & Refund Policy

Last Updated: October 20, 2026

At Crescent, we want you to feel confident when purchasing bedding and home textiles.

If you are not satisfied with your purchase, we offer a 60-day return policy for eligible products.

Please review the following conditions before requesting a return.

1. Return Window

Customers may request a return within 60 calendar days from the date their order is delivered.

To initiate a return, please contact:

service@mallvic.com

Return requests must be submitted within the applicable return period.

2. Return Eligibility

For standard change-of-mind returns, items must generally meet the following conditions:

• The return request is submitted within 60 days after delivery.

• The item is unused and in its original condition.

• The product is free from stains, damage, or signs of use.

• All original accessories and included components are returned.

• Original packaging is included where reasonably possible.

• Proof of purchase or an order number is provided.

3. Bedding and Hygiene Considerations

For hygiene and product care reasons, certain bedding products may require special handling during the return process.

Customers should review any product-specific return conditions displayed before purchase.

Product-specific hygiene exclusions or restrictions: [TO BE COMPLETED — Confirm which products, if any, are subject to special return restrictions and ensure those restrictions comply with applicable consumer protection laws.]

Nothing in this section limits statutory rights relating to defective, damaged, incorrect, or misrepresented products.

4. How to Request a Return

Step 1: Contact Customer Support

Email service@mallvic.com with your order number, the product you wish to return, and the reason for your request.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide return instructions and the appropriate return address.

Step 3: Send Your Return

Once authorized, securely package the item and ship it according to the provided instructions.

Please do not send items to an unconfirmed return address.

Step 4: Return Inspection

After receiving your returned product, we will inspect it and notify you whether your refund has been approved.

5. Return Shipping Costs

For standard returns, including change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and retaining proof of shipment.

If a product arrives damaged, defective, or incorrect, please contact us before returning it.

We will review the issue and provide an appropriate resolution, including any return shipping arrangements required under applicable law.

6. Refund Processing

Once an eligible returned item has been received, inspected, and approved, we will process the refund to the original payment method within 3–5 business days.

Additional time may be required for your payment provider or financial institution to reflect the refund.

Any shorter refund deadline required by applicable law will take precedence.

7. Damaged, Defective, or Incorrect Items

If your bedding arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs, if available

We will review your request and provide an appropriate resolution in accordance with applicable law.

8. Exchanges

If you ordered the wrong size, colour, or product, please contact customer support to discuss available exchange options.

Exchanges are subject to product availability and applicable return conditions.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests will be reviewed based on the order's fulfillment status and applicable consumer rights.

If an order has already been dispatched, cancellation may no longer be possible through our standard order-processing procedure.

10. Return Address

To obtain the appropriate return address and shipping instructions, please contact:

service@mallvic.com

Return addresses are provided directly by customer support after reviewing return requests.

Please do not send any products back without receiving return instructions.

11. Consumer Rights

Nothing in this policy excludes or limits rights and remedies available under applicable Canadian federal or provincial consumer protection laws.

12. Contact Information

Crescent

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM (Central Time, CT)