Terms of service

Terms of Service

Last Updated: October 20, 2026

Welcome to Crescent.

These Terms of Service govern your access to and use of our website and the purchase of bedding and home textile products from our online store.

By accessing our website or placing an order, you agree to these Terms, subject to any rights that cannot be waived under applicable law.

1. Business Information

Brand Name: Crescent

Website: crescentcanada.com

Email: service@mallvic.com

Phone: +1 (226) 493-1029

2. Use of Our Website

You agree to use our website for lawful purposes only.

You must not:

Engage in fraudulent or unlawful activities.
Provide false or misleading information.
Attempt to interfere with website security.
Access restricted systems without authorization.
Use the website in a manner that disrupts its normal operation.

We may take reasonable measures to protect our website, customers, and business operations.

3. Product Information

Crescent offers a selection of bedding and home textile products.

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, material information, care instructions, and pricing.

Product colours and appearance may vary slightly depending on device displays and screen settings.

Customers should carefully review bedding dimensions and product specifications before purchasing.

If a product is materially different from its description, applicable consumer protection rights and remedies will apply.

4. Pricing and Payment

Product prices are displayed in the currency indicated on our website.

Store Currency: [TO BE COMPLETED — Confirm CAD if applicable.]

Applicable taxes, fees, and charges will be disclosed during checkout as required by law.

Payments are processed through the payment methods available at checkout.

Orders are subject to successful payment authorization and applicable verification procedures.

5. Order Acceptance and Availability

After placing an order, customers may receive an order confirmation email.

We reserve the right to review orders for payment issues, suspected fraud, or product availability.

If an order cannot be fulfilled, we will notify the customer and provide any refund or other remedy required by applicable law.

6. Shipping and Delivery

Orders are normally processed within 3 business days after successful payment confirmation.

Estimated shipping transit time is 20–30 days after dispatch.

Crescent offers free standard shipping to supported Canadian delivery areas.

Delivery times are estimates and may vary due to circumstances beyond our reasonable control.

For complete information, please review our Shipping Policy.

Customers retain any applicable statutory rights relating to delayed or undelivered orders.

7. Returns and Refunds

Crescent offers a 60-day return window for eligible products, beginning on the date of delivery.

For standard returns, including change-of-mind returns, customers are responsible for return shipping costs.

Once an eligible returned product has been received, inspected, and approved, refunds are processed to the original payment method within 3–5 business days.

For damaged, defective, or incorrect products, we will provide an appropriate resolution consistent with applicable consumer protection laws.

Certain bedding products may be subject to product-specific return conditions, which must be disclosed before purchase and comply with applicable law.

Customers must contact service@mallvic.com before returning products to obtain return instructions and the appropriate return address.

For complete details, please review our Return & Refund Policy.

8. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests will be reviewed based on the order's fulfillment status and applicable consumer rights.

Orders that have already shipped may not be eligible for cancellation through our normal fulfillment procedure.

This does not affect any statutory cancellation or refund rights.

9. Product Care and Safety

Customers should follow all product care instructions, washing recommendations, safety warnings, and usage guidance supplied with purchased products.

Bedding and home textile products should be used for their intended purposes.

Improper washing, handling, or storage may affect the condition and lifespan of certain products.

Nothing in these Terms excludes liability that cannot legally be excluded.

10. Intellectual Property

Website content, including text, graphics, photographs, branding, and other materials, may be protected by intellectual property laws.

Unless authorized or permitted by law, users may not reproduce, distribute, or commercially exploit protected materials without the relevant rights holder's permission.

11. Third-Party Services

Our website may use third-party services for payments, order fulfillment, website functionality, and customer support.

Some third-party services may operate under their own terms and privacy policies.

Nothing in this section excludes responsibilities that cannot legally be excluded.

12. Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable functionality.

Temporary interruptions or technical issues may occur.

To the extent permitted by applicable law, Crescent is not responsible for losses caused solely by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits consumer guarantees, statutory warranties, remedies, or liabilities that cannot lawfully be excluded or limited.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, retained, and protected.

14. Governing Law

[TO BE COMPLETED — Confirm the legal business entity's jurisdiction and appropriate governing law provisions. Mandatory consumer protection laws in the customer's province may apply regardless of the selected jurisdiction.]