Shipping policy

Shipping Policy

Last Updated: October 20, 2026

Thank you for shopping with Crescent.

We aim to provide a transparent and convenient delivery experience for customers purchasing our bedding and home textile products.

Please review our shipping information before placing your order.

1. Shipping Destinations

Crescent primarily serves customers in Canada.

We offer shipping to eligible Canadian delivery addresses supported by our checkout system.

Excluded delivery areas, if any: [TO BE COMPLETED]

Shipping availability will be confirmed during checkout.

2. Free Standard Shipping

We offer free standard shipping on eligible orders delivered within our supported Canadian shipping areas.

Standard Shipping Cost: CAD $0.00

There is no standard shipping fee for eligible orders.

Any applicable delivery restrictions or additional charges will be disclosed before checkout.

3. Order Processing Time

Orders are normally processed within 3 business days after successful payment confirmation.

Business days exclude weekends and applicable public holidays.

Order processing includes payment verification, order preparation, packaging, and dispatch arrangements.

4. Estimated Shipping Time

All orders are shipped from within Canada to eligible Canadian delivery addresses.

Our estimated shipping transit time is 20–30 business days after dispatch.

Please note that order processing and shipping transit are separate stages.

Order Processing Time: Within 3 business days after payment confirmation.

Estimated Shipping Transit Time: 20–30 business days after dispatch.

Business days exclude weekends and applicable public holidays.

The total estimated delivery period includes both order processing and shipping transit times.

Delivery times are estimates and may vary due to weather conditions, local delivery disruptions, peak shipping periods, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact our customer support team at service@mallvic.com for assistance.

We will comply with all applicable Canadian consumer protection requirements regarding delayed or undelivered orders.

5. Order Confirmation

After successfully placing an order, customers will receive an order confirmation email at the email address provided during checkout.

Please review your order details, product selections, bedding sizes, and shipping address carefully.

If you notice an error, contact our customer support team as soon as possible.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, we will provide available shipment tracking information.

Tracking updates may take some time to appear after dispatch.

If you have questions about your order status, please contact customer support.

7. Multiple Shipments

Orders containing multiple bedding products may occasionally be shipped in separate packages.

If your order is divided into multiple shipments, items may arrive on different dates.

Available tracking information will be provided for each shipment.

8. Incorrect Shipping Information

Customers should provide accurate shipping information during checkout.

If you discover an error in your shipping address, please contact us immediately at:

service@mallvic.com

We will attempt to assist with corrections before dispatch.

Once an order has shipped, address changes may not be possible.

9. Shipping Delays

Although we aim to deliver orders within the estimated shipping period, delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will review the available shipment information and assist with your inquiry.

Any cancellation or refund rights required by applicable law remain available.

10. Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact us.

Provide your order number, a description of the issue, and relevant photographs if available.

We will investigate the matter and provide an appropriate resolution consistent with applicable law.

11. Customs Duties and Taxes

[TO BE COMPLETED — Confirm whether products ship from within Canada or internationally, whether import duties or taxes may apply, and who is responsible for those charges. Disclose any applicable customer-paid charges before purchase.]